ConnectX

Connecting eXperiences to deliver customer delight

Customer Delight Platform for the Omnichannel world

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Road to customer delight

  • Discover

    Map your customer journeys.


    Get closer to your customers by mapping their interaction across various touchpoints like web, mobile, email, in-store or contact centre.

  • Engage

    Capture true emotions


    Automate engagement through the rule based communication engine to collect feedback at the right time across the right channel.

  • Insight

    Unified Customer View

    Unified Customer View

    Overlay customer's feedback atop their transactional and interactional data to uncover trends and correlations

    Powerful analysis

    Powerful analysis

    Track Customer Delight Score across product categories, channels, regions and customer segments

    Predict Customer Behaviour

    Predict Customer Behaviour

    Anticipate outcomes through Predictive NPS that leverages ML modules to convert historical data into your customer's future behavior.

  • Action

    Enable Role Based Actions


    Turn insights into actions by automating workflows. Ensure the right teams are engaged to address customers through account team alerts, call routing to specific agents, sending customized messages, or delivering unexpected POS delights based on their Customer Delight Score and Predictive NPS

  • Delight

    Convert Customers Into Brand Ambassadors.


    Make customer experience the driver for growth. Increase customer life time value and deliver ROI by making voice of the customer central pillar of your strategy.

Have questions? Contact our experts now!