Introducing InMobi's New Publisher Support Portal

At InMobi, we are committed to empower our app developer and publisher customers with platforms and tools that support their business goals, while also providing the best possible level of customer support. With this in mind, we are thrilled to announce the launch of our new publisher support portal.  

Our aspiration is to provide a full self-serve publisher platform where mobile publishers of all sizes can take control of their monetization journey. As a first step in that direction, we have recently migrated our customers to a new, more user-friendly interface. This launch takes us one step closer to our aspirations. 

On this new publisher support portal, users will now be able to: 

• Get quick access to specific topics or keywords through our improved search tool. 
• Interact with our friendly chatbot to find resources, get in touch with the InMobi team or leave feedback. 
• Look for terminology definition on our Glossary. 

An easy-to-navigate knowledge base 

Regardless of the service model, the knowledge base content is relevant for all publishers monetizing their inventory on InMobi SSP. We have simplified the user workflow and have broken down the resources into easy-to-browse categories. Whether you are looking for a quick guide on how to get started, documentation on our SDK or best practices on how to maximize your monetization, we got you covered. We have also introduced key navigation functionalities such as a library on the left panel to make it easier for the reader to switch from a topic to another with minimal clicks.

Additional support through tickets   

If you are not able to find the answer to your question on the knowledge base or are running into technical issues, you can also get in touch with our support team.  

Also present on our previous portal, our ticket system allows you to raise a support request directly to our teams. Publishers simply need to enter the details of their query.  

We hope you find the answers you are looking for on our new publisher support portal. And if a topic looks unfamiliar, you can always head out to InMobi U, our online education platform to learn about mobile advertising.  

If you’d like to share any feedback about the new publisher support portal, please drop us a line through our chatbot. We look forward to receiving your feedback!